Description

I made a purchase through Casetify on December 15, 2024. They sent an email stated that the product was shipped. There was no indication on when I could expect to receive my items. USPS only ever updated that they were still waiting for the package to be "be received". I kept checking the USPS website, only to see the same "update" as before. In early January I reached to Casetify to follow up on the status of my order. My email was ignored. I waited a little while longer and sent a two follow-up emails to again check the status. Finally, to my surprise, I received a reply from Casetify. They said "thank you for your recent purchase, and we apologize for the complications experienced; we believe that USPS may have lost the item during delivery. Mind you USPS NEVER received the item. They offered a replacement. Which I gladly accepted. (I had ordered from them before with no issues). I followed up with yet another email and was not replied to for 2 more days. When they did reach out this is what I was told, "we are unable to proceed reshipment with other item for your as that is no order modifications". They continued to email me through 2 different persons, both of whom jumped back and forth through two separate email addresses. At which time they stopped helping me and sent me a survey. I felt that that was laughable. My financial institution informed me that there would be a refund. Casetify keeps emailing me and asking me to change my review for negative to positive. I refuse to do so. BUYER BEWARE. Keep all email correspondence for proof.