Description

December 2, 2024 I ordered a coat on Wellman Studios online website. Response to order. We're getting your order ready to be shipped. We will notify you when it has been sent. A week later still no tracking information or nothing. I goes to the website to try to find a number to customer service or email no nothing. Website states something went wrong. Even when you google the website nothing shows up but a instagram. Now I’m wondering this company may be fraudulent. No order takes this long and it’s hard to get in contact with help. So I eventually finds a contact number and email on afterpay app. December 14th: I found a email and contact number. I emailed asking ‘Where is my purchase’ and I called no response thinking it’s the weekend store close. A automatic response stated. Your request (112043) has been received and is being reviewed by our support staff. December 16th: I get a response from Kimberly stating Hello ****, Thank you for reaching out to us regarding your order. Unfortunately, due to the current site downtime, we’re unable to access order details at the moment. However, please rest assured that your follow-up request has been noted, and we will prioritize it as soon as the site is back up and running. We sincerely apologize for any inconvenience this may cause and are working diligently to resolve the issue as quickly as possible. Once the site is operational, we will ensure your request is taken care of promptly. We truly appreciate your patience and understanding as we address a temporary issue with our site. If you have any other questions or concerns in the meantime, please feel free to contact us. Warm regards, Kimberly WellMan Studios My response: Thank you for your response. Please refund me my money back to my account as soon as possible. Thanks December 17th Kimberly response: Hello ****, Thank you for reaching out and letting us know your preference regarding your order. We completely understand your decision to opt for a refund, and we appreciate your patience during this time. Please rest assured that your refund will be processed as soon as the issue with our site has been resolved. Once the refund has been issued, we will promptly notify you via email. We kindly ask you to provide your order number. We sincerely apologize for any inconvenience this situation may have caused and are working diligently to resolve the matter as quickly as possible. If you have any questions or need further assistance in the meantime, please don't hesitate to contact us. Thank you for your understanding and for giving us the opportunity to assist you. Warm regards, Kimberly WellMan Studios Team So After her last email I’m like let me find another way to try to get help with this. December 26 I call customer service and spoke to a live person explaining everything. Representative told me she escalated everything and someone should reach out to me soon. I said I will like to speak with a supervisor. She says ma’am there is nothing more we can do so wait for someone to give you a call. I stated I have reported Wellmans because the website is a fraud right along with the fake employees and company y’all advertising. I said yall stealing people money left and right. The BBB has been informed. Why the representative said ma’am what is the last four digits of your card you place the order with. I said you should have it in your system when you stole my money. I have the last 4 digits and she said your money should be in your account soon it depends on your bank and hung up FAST. Another lie December 26: still no package. I emailed Kimberly again stating. I have not received my refund yet. My order number is Online # 100690606713. I order on December 2nd. Still have not received the item I ordered because, Wellman studio is a fake website. Your so call site or system issues should be resolved by now December 26. REFUND ME MY MONEY NOW!! I have reported Wellman studio fake website to the authorities. Wellman studio is fake advertising men clothing in. I have notify agencies of the scamming this company is doing towards individual to steal money by ordering from your fraudulent website. I will continue to spread the word to other customers every day. I reached back out to Afterpay and went through the steps of filing a complaint of not receiving my purchase. Afterpay found a way to reach there team. Wellman Studios stated my order was delivered per there last update by FedEx. Gave a FedEx tracking number of 282752022706 and all that. I can’t make this up. I goes to FedEx to track the purchase. DELIVERED Tuesday 12/10/24 at 4:59 PM LIES!!!!!!!!!!!!! I got scammed like others. The reviews speaks volume, facts, and same situation they putting every customer thru to not refund us our money because they are fraud. Oh and guess who emails me back with the same lie. KIMBERLY! Kimberly stated: Hello ****, Thank you for reaching out to us regarding your refund. Unfortunately, due to the recent site downtime, the process of your refund has been delayed. However, please rest assured that your follow-up request has been noted, and we will prioritize it as soon as possible. Kindly provide us your correct which only consists of 5 numbers. We sincerely apologize for any inconvenience this may cause and are working diligently to resolve the issue as quickly as possible. If you have any other questions or concerns in the meantime, please feel free to contact us. Warm regards, Kimberly WellMan Studios My response: ORDER #66544 Kimberly what is your last name? Why haven’t a supervisor reached out to me to communicate the situation? You continuously lying adding fire to the situation. Just refund me my money. So Wellman’s site been down for three weeks and no one thought about informing the customers? And still down but I was told my item was delivered on 12/10/24??the lies yall getting caught up in. Bad teamwork with the lies. This is very unprofessional and sad how the company is going about stealing customers money. Now still waiting on another lie she going to tell me. SMH Please inform customers online that this company is fake and they out to scam you for your money and you will not receive your purchase.