Description

Unbeknownst to me when I made a reservation for Marriot Hotel Le Meridien in NYC i was evidently redirected to another website. When I received the hotel reservation confirmation I was charged exorbitant fees which were not disclosed. I cancelled the reservation but a total of $2,156.36 was not refunded. I attempted to get the money refunded but was told I needed the hotel to waive the fee. They confirmed that the fee would be waived but when I contacted the scam hotel reservations phone number at 800-312-2000 and told them that the hotel had agreed to waive the fee, Tom, placed me on hold to ostensibly confirm the waiver. After supposedly speaking with a hotel agent he then told me my money would be refunded in 5-7 business days. Of course, it has not been. They have used various email addresses in their response including [email protected], [email protected] and [email protected]. I have received auto email responses that those email addresses have been "decommissioned".