Description

they sent a wrong size - i asked for a refund or an exchange email they sent: DeFlorance 10 Jun 2024, 03:20 to me Hello *****, I fully understand your concerns and sincerely wish to find a solution that fully satisfies you. With this in mind, and after discussing with our internal department, I offer you two options to meet your needs: Special discount: As a sign of our courtesy and to show how much we value your trust in us, we can offer you a 70% discount code for the purchase of a new size. With the discount applied, the price of the shoes would be only $17.97 instead of the original $59.90. You could use the item of the previous size as a special gift for a friend or even consider reselling it. This could be a great opportunity to acquire a new pair in the desired size at an extremely affordable price. We know how important quality service is to you, and we are willing to do whatever it takes, even at the expense of our profit, to ensure your satisfaction. Replacement: If you prefer to replace the item, we can send you the shoes in the desired size at no additional cost for the item. However, I remind you that according to our exchange policy (deflorance.com/policies/refund-policy), the shipping costs for returning the original item are at your expense and could amount to around $40 considering international shipping. Once you choose this option, we will provide you with detailed instructions to proceed with the exchange. We are here to help. Let us know which option you prefer and how we can make this experience the best possible for you. Best regards, Muhammad DeFlorance Customer Service" then after saying I would take the discount they stated that they have "corrected their sizes" which tells me that they had a manufacturing error. which their fault and should honor an exchange or refund. after stating that they continue to refuse a refund, but then said it was a typo stating that they corrected their sizing. they admitted they were wrong, but then try to back track. refunding is impossible.