Description

My partner had accidentally typed her name wrong when booking an Allegiant airline ticket. The night before, we googled 'allegiant airline name change' and multiple results came with the given number. On the phone, a 'representative' aggressively told us that we were not able to board our flight leaving in a few hours unless we paid them $200 to change her name (remove one letter) in the system. The scammer had looked up our flight number and reservation and had details about our flight, making it seem legitimate. They had taken her name, number, credit card information, and flight details. Once we arrived at the airport, she was stopped at TSA due to her ID scanning with a completely different last name and flight, and they informed us that it was most likely the airline doing. Once we arrived at the gate, the Allegiant Airway agent told us there was no reason we should have paid the $200 and that we should call customer service number which was completely different (and a real Allegiant Airways number). The agent also informed us that her reservation's typo was never fixed, therefore the service was never provided. This representative informed us that there is no record of our payment and that we send an email. Their email response was that we paid via a third-party website that was not affiliated and that there was nothing they could do. The flighttripcharge company is a complete fraud and have been putting fake posts on several forums saying their service applies to every airline.