Description

Scammers pretended to be my KeyBank car payment bill by using a different address Charlotte, NC instead of Cleveland , Ohio the usual address. I sent it out, not realizing until I got a late payment bill. Both look similar except for the black lines in the upper corners of the bill were lacking the same shape as the real one. So KeyBank never received the payment that I sent out on 1-28-2024. I do not have a phone due to hackers' but borrowed my son's. The girl who answered (I forgot her name) Asked me to spell my name and asked for my middle initial, then said there was two of us with the same name. I also heard voices in the background, got suspicious and hung up. I am afraid to call KeyBank back because I believe that Hackers are cutting into their calls and I am not used to hearing voices in the background when I have called there in the past. The real address is at the top left of the page which is KEYBANK PO BOX 94722 CLEVELAND,OHIO 44101-4722. If only I had stopped and looked when I got that odd feeling! This form did not allow me to put the dollar sign or decimal point so the correct amount is $164.82; but I rounded off to $165 due to computer problem as stated on February 28, 2024. Please help me, thank you. Yours Truly, [Consumer name and address redacted by BBB staff] PS: Reminder, I have no phone to use right now. Also, I am not sure if the PO Box was a correct number, nor the zip code I sent it to, but it did not go to the right place!