Description

The scammer pretended to be Optimum internet/phone/TV. The call dropped several times. They asked lots of personal information, including name, address, phone number, social (we did not give), Optimum username and password (we did not give), and Optimum pin (we did not give). The representative had us unplug and replug the modem. He kept asking for numbers on our internet modem with the wrong number of digits, and he got very frustrated. He was frustrated that the Optimum pin was not on our last bill. Finally he said we need to pay an unpaid bill of $300 in order to restore internet. That was not true. We hung up. There was a lot of background noise and I questioned whether this representative was even in the US. The real website for Optimum is optimum.net. The real Optimum (the phone number is on the bill) never asked for username, password, or social security number. They never said we had to pay an unpaid balance. There was no background noise and they did not get frustrated. I just saw a commercial for optimum.com so the scammers are still out there. They’re even offering a credit card. Optimum.com (scam) is number 1 on Google search for Optimum. If you look up their address in Long Island City on Google Street View, nowhere on the building does it say Optimum. Please stop the scammers. Thank you.