Description

1. I intended to go to a business meeting in Berlin on Nov.2 and booked flight UA962 for Nov. 1, 2023 from Newark to Berlin with my **** Master Card. Supposed to take off at 6 PM on Nov. 1, at about 2:15 AM on Nov. 2 we were told it would leave the next day at 8 PM (26 hours late!) I had missed my business meeting in Berlin. 2. I phoned what I believed to be United Airlines at 1:47 AM (Nov. 2: 855 758 1772—you can find this on Google!) to request a flight to Hamburg instead of Berlin. For a flight from JFK to Frankfurt (LH041) and from Frankfurt to Hamburg (LH0002), the “Airline Tickets” person on the phone charged me an extra. $457.80!!! This was United’s fault as United has since agreed, according to its own standards. 3. The new flight to Hamburg over Frankfurt was on Lufthansa, LH401 and LH 002 tickets: ************* on Nov. 3. Indeed, the person to whom I spoke at “Airline Tickets” and with whom I booked for Hamburg never explained that I could have had a free United flight!! Instead, I was offered Lufthansa to Hamburg. I paid the $457.80 by credit card. When I phoned United during that day [18008648331-the real number), they told me to ask for a reimbursement when I returned from abroad. 4. Airtickets Us Support (name of “company”) and [email protected] (email address) took my money, has refused to return it, telling me to “wait.” I spoke with someone calling himself “Kevin.” I assume he took the money from me, and got the reimbursement from United!! Cool scam. 5. Why isn’t United doing something about this? Perhaps the BBB can urge United to trace these scammers? In the meantime my BANK returned the money to me