Description

My phone was shut off due to ATT overcharging me. I googled the ATT number to call and discuss options to handle the issue after havibg phone off for about a month. The agent requested i pay $300 and they would turn my phone back on. I agreed, money was withdrawal from scammer and my phone did get reinstated. Fast foward almost a month, i log into account to pay my bill and see i owe almost 800$ and phone is about to be suspended again!! I call ATT and they claim they see no payment made from in at all!! No notes documented of the 300 agreement, nothing. I called the number nack that i paid the 300 to while the real ATT was on the phone. The scammer requested i pay 200$ and they would wipe the balance due away. The real ATT agent requested that the scammer enter a note in the sysetem of said agreement first. The scammer denied. Then requested to just wipe the whole balance due. ATT agent told me hes a scammer just hangup and contact your bank but who knows how much info has been stolen already. i changed my ATT log in info as requested. I check my account later that night and see 5 ir more phone lines that dont belong to me but do not show any usage. When i call, or get phone calls from ATT, I dont know who is the scammer or not. Im still disputing ATT over this bill. They are still possibly planning to disconnect my phone even though its been boted ive been scammed and no one at ATT can explain how the hacker was able to turn my phones back on. I suggested they check if they were hacked but they denied. I went into one of the stores to speak to an agent in person tonight. Theh did confirm i was scammed, my account somehow hacked and its been going on the whole time ive had their service which is only about 3 months.