Description

I signed up for a website that I knew I was paying about $6 for a week of service. Within about 3 days they charged me $40 for the next month's service. I had closed my account/deleted membership but they continued to charge me every time the credit card company declined them. I found out I still had access to their website even though I had got through their 5-step process to delete my account so I went through it again with my wife to make sure that I had done everything I was supposed to. At the end, when I thought I was done, I saw that they had written a tiny little line that said I needed to now call their customer service to continue the cancellation which I didn't see the first time. When I called, the lady was difficult to understand. When I asked to cancel she tried telling me something like she had modified my account. I continued to tell her that, no, I want to cancel. After about three times of this she finally sent me a cancellation confirmation. I've never found it so deceitful and difficult to deal with a website in my life. They are located in Slovakia which I didn't know to begin with or that might have tipped me off. I'll definitely be more careful in the future.