Description

The hotel did not have confirmation of our booking nor did they have a hotel room for us; I contacted Super.com on Monday when their customer service center was open, and they said in order to provide a refund they need a written document from the hotel stating that I didn’t not receive a room and why. I expressed that hotel would likely not give written, official documentation to a random person calling saying they didn’t get a room, since they don’t have any record of my name. I called the hotel and confirmed that they would not provide this, and they also said they have had guests scammed by Super.com before. We found the website on what we thought was a reputable company’s app, Kayak.com. I have refuted the charge with my bank.