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From: Shivani Sharma <[email protected]> Sent: Friday, August 4, 2023 9:24 AM To: ************************** <**************************> Subject: Remote Job Opportunity for Customer Service Representative Customer Advocacy Hello ******, I am Shivani, a recruiter with Pyramid Consulting, Inc. a leading staffing organization. I came across your profile in one of the job boards and feel that your skills and professional experience would be a good fit for a position with one of our premier clients. Please review the job description below. If you are interested in this position please forward your updated resume for immediate consideration and preferred time to discuss this opportunity further. Job Description: Job Title Customer Service Representative Customer Advocacy Location Remote Duration 3 Months Shift Time & Working Days 8:00am - 5:30pm Central, start times are either 8:00am - 4:30pm, 8:30am - 5:00pm or 9:00am - 5:30pm Pay range- $32.35 an Hour on W-2. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Job Description: Fully Bi-lingual in Spanish/English is REQUIRED Training Hours - 8am -4:30pm, Monday - Friday Central Time zone. *Must be able to hardwire to router* Candidates must have a reliable, high-speed internet connection and a quiet and private working environment. Receives requests via telephone regarding Insurance application status. Responds to inquiries from Independent and Client Agents and/or agencies for information and assistance. Performs research to respond to inquiries and interprets notifications to determine most effective response. Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity. Schedule may vary based on needs of business (hours of Operation M-F 8:00 am- 5:30 pm CST) Performance determined on many factors, including, phone metrics and quality assurance scores. Skills: Prior Insurance experience preferred, Client experience a plus. 2+ years’ experience in customer service, call center environment strongly preferred. Maintain detailed knowledge of all products and procedures. Ability to handle high end customers in a professional manner. Bi-Lingual- Spanish required. Home internet with 50 mbps and up is required. Education: High School Thanks and Regards, Shivani Sharma Recruiter Pyramid Consulting, Inc 3060 Kimball Bridge Rd Suite 200 Alpharetta, GA Email: [email protected]; Desk: (478) 341-4591 Ext.4591 Web: www.pyramidci.com USA | Canada | UK | India | Singapore (678)514-3500 How am I doing? My goal is to provide you with excellent service. If you have questions, suggestions, feedback about your experience, or need to escalate an issue, feel free to mail at [email protected] If you are not looking for jobs, you can share this email with your friends/relatives who might get benefited. You have received this message because either you have contacted our Company to express interest in employment, or you have posted your Resume in an area accessible to recruiters or HR professionals, which implies an interest in being contacted regarding employment opportunities. If you would prefer to no longer receive any emails whatsoever from our Company, you may opt out at anytime by clicking unsubscribe. Lookup Candidate</**************************></[email protected]>