Description

I received a fold-and-tear bill-style letter. On the outside it read FINAL NOTICE RE: BETTER MORTGAGE CORPORATION. The postage was presorted US standard postage paid Sacramento CA permit number 1935. This permit number is referenced in a FTC complaint I found online, here is the link. https://www.ftc.gov/system/files/documents/cases/amer_fin_benef_cntr_exh_d.pdf. When I opened the letter, it contained the publicly available information for my recent mortgage transaction (county, closing date, loan amount, lender name [better mortgage co], mortgage ID). Below, in very large letters, it said my name and 'We have been trying to reach you regarding a matter of importance as it relates to your mortgage. Please call 1-866-561-3261. Your immediate attention is required. Thank you, The Mortgage Service Center.' At the bottom in very small letters it said 'The mortgage service center is not affiliated with or sponsored by any banks or lending institutions; mortgage information obtained through public records.' I think this is intentionally deceptive and this uses scare tactics. In addition I think the use of the word "required" implies that it is a legal matter and is false and misleading.