Description

I was sent a text from BOA stating that someone attempted to Zelle $3500 from my bank account. The text ask me to verify the transaction. I text back NO and 5 minutes later a call came in from BOA with a rep on the phone stating he was going to help me reverse the transaction. He said the only way to protect my account was to send the funds through Zelle and they would call back the next day to do another transaction to reverse and protect my account. They ended up taking all my money. I called BOA that day (the same number the original call came from and it was in fact a BOA number). The rep stated I had been scammed and since i authorized the transactions, I would likely not receive the funds back. I have been a BOA customer for 26 years and I do not feel safe keeping my money with this organization.