Description

Litfad.com is a well designed website that ranks high in shopping sections of search engines. They draw you in with competitive prices and a variety of guarantees on products and delivery. They are operated by Baycheer International Limited out of Hong Kong. I shop often from Hong Kong but usually have a good experience. Litfad.com took my order on 10/28/2022 with guaranteed delivery by 11/21/2022. I ordered 8 pieces of modern minimalist office furniture. On 12/09/2022 I received two small filing cabinets from my order. They were as described but were the least expensive part of my order. The remaining 6 items (two desks and four tall glass front cabinets) were never sent. I went back and forth with the online chat support and email. I was repeatedly told the items had shipped and I was provided tracking numbers that did not work on the tracking website they provided. I waited 50 days past the guaranteed delivery date to request a refund for the remaining 6 items. They pressured me and assured the items would arrive in a couple more days. I did get 6 boxes on 01/17/2023, the boxes contained Rococo style mirrors, benches, and Knick knacks made of plastic. A far cry from the modern minimalist metal, glass, and stone office furniture I had ordered. Please be warned. This company is not interested in working with customers, setting realistic expectations, or communicating. They have no phone number, the 24/7 live chat tells you to email the [email protected] which takes days to respond and will either respond negligently or fraudulently.