Description

I search the web after my elderly friend lost her $3 000 hearing aids to buy her an affordable pair . I searched for the top hearing aids and Audious came up . It appeared like a good hearing aid with good reviews and a 90 day free trial with refund. The hearing aids took about three weeks to arrive. My friend tried them immediately. The hearing aids would not stay in her ears . She tried all the ear tips they sent and nothing worked. Audious was contacted by email only!!!! No phone number found!!!!! They instructed me to get different size tips at a store. I bought some other tips but they did not work. I reached out to Audious again and they said they were sorry and they would send me a return label in which they did. I mailed the package back to them in another mailing bag. I received the hearing aids back in the original package within a week!!!! Unbelievable!!! I emailed the return dept [email protected] who emailed me back and said I had to contact Audious.Again by email they granted me a second chance to return and get refunded if I mailed them myself at my cost. I did just that priority mail thru USPS and my tracking number showed it was handed to someone at the return location address CJ Trade Corp. 20 Haypress Rd. Ste 313, Cranbury NJ 08512. I emailed both places to tell them I followed their instructions and the package had been received on Dec 19 th. No response except” help returnly” said to contact the merchant. No refund or other responses!!! I have been given the run around I feel since the purchase!!!! I feel that this is a scam to steal money and commit fraud with their hearing aids especially geared towards the elderly. I realize that $182 is not much to some people but it’s so upsetting I’m dealing with thieves and liars. As a retiree I live on a fixed income just like my friend. It scares me just thinking about how many other people they have scammed and how much money they are stealing from the honest customers!!!!!!!!