Description

11-20-2022, I was out of town on my computer and it locked up, Red banner filled the page, voice message (saying something like) the computer is locked out to protect the network. Call the number to repair the problem. If you shut down your computer it will be locked out and not allowed on the network until it is repaired. I called 8779962637 many times and it was busy. A man (Eric) answered and I granted the permission as he needed to learn what needed to be done. Told the cost of this investigation was $399.99. I was transferred to Regan Clark Jr. who upsold me on the security package that would take 2 technicians to make repairs and install at $369.99 each. The total amount came to $1850.00. This needed to be paid by e-check. I did as they asked, the computer was gone through, I spoke to a woman, I was told to make up a security question and the answer, telling me that if anybody calls me, I am to ask them my security question and answer for my security. I was new phone numbers to call 855-878-2751 and 888-610-5315 in the future and never to call the old number! Only call these numbers! I was told to never call anyone else about my computer. I was told that it was a Trojan virus on my IP address. I asked if this would work at my house? Was told to call the new numbers when I get home and they will transfer the protection to my home IP address. Please give us a good review when contacted and use my computer as normal. They would call on Tuesday, 11-22-2022 to make sure all was OK and then run the check. When they called, I refused to pay by check, they said they could remove the protection and pay $299.99. I said No and was told that I will need to deal with the lawyers that they will send to my house! I have copied the program, took photos of it, shut down the computers, disconnect the internet, called the bank, SSA and told you. Please contact me if I can be of any help. Thank you.