Description

On 12/28/21, I received a text from what I believed to be Wells Fargo Bank. It stated that there was an attempted Zelle transfer of $3500, & asked me did I approve this transaction. I replied "NO." Later that day I received a call from what I thought was Wells Fargo (per the caller ID). The caller said he was with Wells Fargo, referred to the above-mentioned transaction, & told me that in order to reverse this transactio, I had to go into my account online & follow his instructions. I went into my account, & he then had me: 1) set up an account in my name with Truist Bank & 2) Zelle transfer $1000 from my savings account to this new Truist account. he also talked me through setting up a wire transfer of $1400 from my checking account; I was later able to cancel this transaction. He then told me not to log in to my account for 48 hours. When the call ended, I called Wells Fargo & was connected to the Fraud Dept. They informed me that this is a current scam, & it was unlikely that I woud get my money back because Zelle is a cash transaction. They did open up a claim, # *********. I received a letter from Wells Fargo yesterday, stating that they are conducting an investigation. I am a retiree on a fixed monthly income, & needed that $1000 to pay bills. If I can't recover the money, I don't know what I'm going to do.