Description

I purchased a treatment that did not state all possible side effects, although they stated they did provide them through email, although I have screenshots showing that information on their form shows otherwise. They were also supposed to do baseline testing, again described on their website form. I did try to contact the company to help with the resolution because I experienced side effects that weren’t listed, such as extreme cystic acne and whiteheads on my face, forehead, and scalp. I just had a scalp micro pigmentation procedure, which the excess sebaceous production made uneven, so I will have to pay over $1000 to fix it now. None of these side effects were listed. If they were, I would not of continued with the treatment. They also lied to me by saying that I agreed to the terms, including acne as one of them, when it’s clearly not on the pre-agreement electronic signature finalization. I have screenshots of the side effects they listed. The form I signed where I agreed to the terms and acknowledged the potential side effects was not complete, and when I addressed the supervisor and agents, they lied and said that it was included. I have screenshot showing otherwise. I politely asked for a refund and I can’t believe the rude answer that I received back. They refused the refund and also repeated via email some of my conversations with the Medical doctor, which to my knowledge, was supposed to be private between me and the doctor only. I’m not only upset about the lost money, but now I have to deal with the side effects as well, which is also going to cost more money to fix. Regarding the scalp micro pigmentation, I now have a less desirable outcome than I would have had if I didn’t receive this treatment. Also, I am going to have permanent scarring due to cystic acne. I tried to be very polite and deal with them appropriately, although after I was shut down several times and was just offered a 48% off my next treatment for the issues, I did become offended and declined. Also, the messages that I sent to the doctor with my concerns of the increased oiliness, acne, etc., were not addressed in a timely manner, which also led to worsening of the symptoms. I let them know that I discontinued the use of the treatment, but they didn’t seem to read the messages I presented them. Now that I did discontinue the treatment, my symptoms have lessened, but have not completely gone away and I am so very mad. I don’t want this to other people because I feel that this was fraud. I did look at some other reviews, and people also gave negative experiences on their Instagram advertisements in their comment section. Again, this is going to cost me a lot of money and I don’t want it to happen with someone else, and I’m very upset about whole thing.