Description

I listened a presentation online for over 30 minutes. I was specifically looking for a product that contained l-Salivarius. The presentation was promoting this product contained in this supplement. I paid online with my credit card on Feb 25th and the supplements arrived 10 days later. I opened the package and was looking at the ingredient list and l-Salivarius was not included. It was the weekend so I waited til today(Monday) to followup. I verified that my CC was billed for $193.28. From BuyGoods 3023192385. Coinflow.cashPL. I called them today and was on hold with Christine for 20+ minuted while she "looked into this". While on hold the call dropped. I called back and got Christie again, with same accent and I thought I was talking to same person, but she said I needed to repeat my complaint because she was not the same Christine. (RED FLAG) Finally after calling 4 times, always Christine answered, she tried to offer a different product (dentex), at a 20% discount after I returned the bottles I have. I refused. I told her that the add said 100% satisfaction or my money back. Then she offered steeper discount. I said I was going to report to BBB. Then she said she would put in the refund and it would take up to 10 days. Then she said ok I've got the refund in for you. Please send back the product to this address: 19655 E 35th Dr #100 Aurora, CO 80011 include order # 9MTZ37J2 name and email. Also I would have to pay for the return. Then I asked what credit card they had on file and she said she didn't have that info. So I asked how she knew where to credit my payment and she asked me to confirm my email again and the last four numbers on my cc. This I did (and I regret) and she said yes, the refund would be on that card within 10 days. I told her it seems to be a scam and I would be looking into this. I looked up scams and found that the Dentanol was indeed a scam. Then I called the phone number on my bank statement and spoke to another middle eastern accent person who verified that I had a refund in process. I also have to return the product at my cost. Now I have to wait for the refund and I do not want others to go through this. After 5 hours of dealing with this today, the bottom line is that they marked a product claiming it had l-salivarius in it but it did not.