Description

Complaint Against: GoTickets Amount Paid: $806 Issue Type: Refund / Misrepresentation / Billing Dispute Complaint: On 2/20/26 I purchased tickets through GoTickets.com totaling $806.40. At the time of purchase, I was not clearly informed that: • The tickets were not in hand • Delivery could be delayed until close to the event date • The sale was considered “final” regardless of fulfillment timing After completing my order, I learned that ticket delivery would not occur until 7/11/26. This material information was not presented in a clear and conspicuous manner before payment. I promptly contacted GoTickets customer support via chat to request a cancellation/refund. My request was denied with the explanation that all sales are final due to their resale marketplace model. My concerns are: • Key purchase terms were not transparently disclosed prior to checkout • I was not required to explicitly acknowledge delayed fulfillment • The lack of disclosure affected my purchasing decision Had this information been clearly presented, I would not have completed the purchase. Requested Resolution: I respectfully request a full refund of $806.40. I believe this request is reasonable given the lack of clear disclosure.