Description

I took an IQ test on January 1, 2026, and paid $1.00. They never gave me any indication that I was signing up for a monthly charge for a service. Last week, I noticed two transactions of $39.99 on January 4, 2026, and another $39.99 on February 4, 2026. I emailed their support, and they did refund the February 4, 2026, charge, but would not reverse the January charge nor explain what the subscription was. I think this is how they have been able to operate so long. They make it seem like a legit company by refunding within 14 days. It's not about the money, as it is a small amount, and American Express is assisting. It is all over the internet, but I could not find a BBB complaint, so I am reporting it. AI summary-- Based on recent user experiences and reviews, Innerly (tryinnerly.com) is highly suspect and has been widely reported as a subscription scam. While they advertise themselves as a "soft competency" test or IQ test, numerous users report paying a small fee ($1-$2) for results, only to be charged recurring, unauthorized fees ($30-$60) shortly after. Also, note that there is a company called Innerly, and they state on their page that TRYINNERLY is not connected to them.