Description

We purchased a Zero Gravity, Perfectio, Red & I/R Light from the Vine Garden Spa in Charleston, SC while on vacation in November of 2025. The Perfectio is pitched as a beauty device using Red and I/R light to reduce the signs of aging, primarily on the face and neck. It comes complete with a charging base and charging cord. We paid 4, 958.71 for the device. My wife began using the device several times a week when we returned home from our vacation. Within the first month of using the device it failed to hold a charge and became unusable. It no longer functions. The device has a warranty according to the salesman we worked with. His name is Tony. We contacted Tony directly several times to get resolution. We were promised a new device would be mailed to us. As of this date, we have not received a replacement as promised. It all seems a bit sketchy now. They got a huge amount of money from us for a non-working device and now we can't get any resolution to our problem. We'd really like to get our money back. We're not sure the replacement device will be any better the initial, broken device we are stuck with. Any help you can lend resolving this issue would be greatly appreciated. Also, we'd like to warn other shoppers about the problems we've encounter with this company and their products.