Description

I purchased clothing that when received, it did not fit… not even close. I decided I just wanted to return it and get my money back. I had to email them first to ask for a mailing label per their website. Instead of a label I received an apology for sending the incorrect size, which they did not, and a request to send a picture of the items and the original package. I replied stating they did not send the incorrect size however it didn’t fit and I just want to return the items so please send the mailing label. They again replied stating they needed the picture. The pictures were sent. They emailed again stating they would offer me 50% off shipping on my next order and I could keep the clothing that did not fit. I then asked them to please assist in sending a mailing label and instructions for returning these items for a full refund. The company then came back and offered me an addition 10% off my next purchase in addition to the 50% off shipping. Again, in another email, I asked for a return address label with instructions. They countered again with 30% of new items. They also started talking about if I denied this all shipping is my responsibility, specifically “f you would still prefer to return the item, please note that our return address is in China. The return shipping cost is €75, “. I looked this up and it’s equivalent to $89 US. The last email did state once the returned item is received and inspected by their team, they will proceed with the appropriate refund or exchange based on my preference and the condition of the product. It’s being drawn out unnecessarily. . I highly doubt I will be getting a refund of any kind.