Description

I ordered what was supposed to be a 24 different days of whiskey advent calendar on line through the Volantastore website on November 6, 2025. The order was "captured" and overcharged. My bank refunded me the overcharge. 40 plus days later, volantastore returned $14 for the overcharge. The web page says it is in Wyoming, the telephone number is is New York, but the products come from China. The first item disappeared in Aurora, Colorado, on December 2, 2025. It took over 3 weeks of emails to get them to respond with a response other than "be patient". I made multiple requests for a refund of my purchase through email. Eventually I got notified that a replacement was sent to me. The last tracking notification i received stated "12-26-25 Colton, CA 92324 A Shipping label has been prepared for your item. A delivery date will be provided when USPS receives the package; contact the shipper or shipping partner with any inquires". I never received any notifications about delivery updates. I contacted volantastore several times, never received a response. On January 2, 2026, I received a cheap $10 box of plastic christmas ornaments in an advent calendar box. I made several attempts to call the customer service number on the website. No one ever answered, just an automated "try your call later". I made 2 different attempts to contact them through their web page under "contact us" that said "response within 24 hours" with no response.