Description

I bought a knee device from the LEVIDE company. When I checked prior to purchasing it said the company was in the USA - in Texas. I read various reviews which seemed positive. After ordering, despite my expectations the product was coming from China (according to the shipping information) and took 4+ weeks to arrive. When it did arrive, the product does not look like what was advertised and does not contain the LEVIDE brand logo ANYWHERE... no on the product, the box, nor the instructions. After attempting to use the product as indicated, the device will NOT TURN ON. It's completely useless and inoperable. I've now emailed the company twice requesting a full refund and to return the product -- no response has been received yet. Also, there seem to be multiple emails and phone numbers provided depending on what you google for this company. Since I cannot forward you emails directly, please see screen shots taken and provided in the attached word document. Thank you.