Description

I ordered a cozzies electric blanket from the website. I paid for the order and a few days later I received tracking information for the order from UPS. The day is was supposed to arrive it showed delivered but I didn’t receive the package. I also didn’t get a photograph of the delivery. I reached out to customer support and got an immediate response. They said they put the wrong address by mistake and it was delivered to the wrong person. They said for the issue they would replace my order and send me another blanket at no charge. They said it would ship on the 12/11 and I would receive an email with shipping information. I never received that email and I replied to the original email chain. I got a response saying the email couldn’t be sent because the email address was invalid. I sent an email to the address again by typing it in and starting a new thread and I got the same response. I went to the website today because I wanted a number to call to get a refund and the website is shut down as well. For sure scammed me out of around $50. After doing some digging this seems to be an issue for others. I don’t know how this can happen. Lesson learned I suppose. I hope the people running this company are held accountable and if not I hope the go bankrupt and lose everything and end up homeless.