Description

A video starring Dr. Oz, promoted and endorsed a supplement called KaryLief, which supposedly relieves Tinnitus (ear ringing). The video was compelling and included many "if you order now" bonuses/gifts. On 12/2/2025, I ordered 6 bottles for $294 using their Cartpanda processing portal. Turns out the Dr. Oz character was a lookalike actor posing as the real Dr. Oz. Total fraud, and now I had doubts about the actual product. On 12/3/2025, I contacted customer support via email and requested cancellation of my order. Multiple emails were sent to [email protected], requesting cancellation, no response. Finally, on 12/4/25, Jessica Rodrigues (Support Karylief) replied, saying it had already shipped but the tracking number showed it had not left their facility. The package on 12/8/25. Another request was made asking how to return the unopened package for a refund. Response ... "According to terms, all approved returns undergo a thorough inspection and are subject to a 20% administrative fee (inspection, handling, and payment processing). This means that the maximum refund after a return is up to 80%, provided the bottles are 100% resalable." Or ... "If you wish to avoid this hassle, I can offer an immediate alternative: a 20% refund of the order value, without the need to return the product." It was clear that I wanted to cancel the order before it was processed. The Dr Oz endorsement was convincing, but I found out after ordering that it was a fake, fraudulent video. I feel like I was sold an inferior product by an imposter, and now I see they just want my 20%.