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Scam information

This content is based on victim and potential victim accounts. Government agencies and legitimate business names and phone numbers are often used by scam artists to take advantage of people.

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Description

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I saw a Facebook posting of Tom Hanks and Dr. Gupta about Neurocel supplements that assist with memory. If Tom Hanks and Dr. Gupta say it works, literally in a video, then it must be true. I then learned after buying 6 bottles totaling $294.00, that this was a trick and they used AI versions of these 2 celebrities to advertise this supplement through Healthy Living. They keep changing their name, or the name of their company, so it's hard to track. Just don't trust a Facebook ad. I emailed them for a refund and received via Cartpanda Customer Support from a Paul ([email protected]) and a Karl ([email protected]) and they said they can refund 35%, then 50% when I said no, and now, 100%, but only if I mail back the 6 bottles to their address (which isn't even an address): in Aurora, Colorado. These people need to return my money then be jailed. These pills could kill you. I mean literally, you don't know what's really in them. If you can't trust the business practices, how can you trust what they put in these pills. They used AI and keep sending emails using AI responses. They even had 2 different order numbers and are making promises to pay me back fully once I mail back the pills on my own dime, provide them with the tracking # and then they'll refund the card. It's catchy though because they never wrote "Yes, we will refund you 100%," and requested the items back on my own dime. I don't think I'll see this money unless an investigation is opened, the perpetrators are found and the law steps in. Be aware ya'll. Example email response below. Removed my information. Healthy Living <[email protected]> Nov 24, 2025, 8:34 AM (11 days ago) to me Dear Thank you for your order from Healthy Living! We wanted to let you know that your order (#155963) was shipped via USPS, USPS Ground Advantage on 11/24/2025. You can track your package at any time using the link below. Shipped To: Track Your Shipment: This shipment includes the following items: Item # Description Qty 7304-NEUROINSRT-101 Neurocept Insert 1 6293-COGBLND-210 Neurocept 6 Thank you for your business and we look forward to serving you in the future! Healthy Living Phone: 1 (302) 618-4094 Email: [email protected]</[email protected]>

Dollars Lost

$294

Targeted Person's Location

TX, USA- 79423

Scammer Information
Scammer location logo

Aurora, CO- 80011

Mobile logo

(302) 618-4094

Web logo

Unknown URL

Scam Type

Counterfeit Product

Learn More

Business name

EnduroxPrime / Healthy Living

Date Reported

December 5, 2025

Scam ID

1123510


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