Description

I purchased a Luhxe bag on Oct 28, 2025 and the website said shipping in 3-7 days. After multiple emails back and forth with customer service, they were unable to locate my bag and stated they could not refund me unless they had their product shipped back to them( even though they themselves didn’t know where the bag was. They then sent another bag with a new tracking number and the tracking on the bag stopped. I contacted them again and again they have no idea where the bag is located and then stated they were sending me another bag ( bag number 3). I requested a refund and they stated they cannot refund me unless they have the product back in their possession. They refuse to refund me my money and the 3 bags they claimed to have shipping are all lost in shipping. It has been over a month with my money still not returned and no purchased bag. This is a scam!