Description

This person called me saying his name was Mark or Merick, as his accent was hard to discern. He said he was calling about fraud charges on my debit card, He said "someone" was trying to make fraud charges out of South Africa in the amounts of $700.00, $800.00, $900.00 and $1,000.00. I told him I had NOT made any such transactions. I have Parkinson's disease with early onset dementia, I live on a fixed income of SSDI. I am homebound and do NOT travel. This phone call came from the only Charlie Financial Phone number I have that they use 866-674-9629. I feel that this scammer either works at Charlie OR has hacked into their system. He had knowledge of ALL of my transactions and deposits. He asked me to log in and change my password. He then gave me a password to use "charlie112". Then he asked me for the verification codes that I received via text. I refused to give him this and I hung up om him. Since yesterday around 2:00pm CST through today at 5:00pm CST he has repeatedly locked my account for too many log in attempts. I have called Charlie many times asking for a supervisor OR manager only to be told NO ONE IS AVAILABLE! No matter what time I call. 6AM to 10pm, their c/s hours. AND they take fraud reports, but NO ONE reaches out to me!!!!!!!!