Description

Central Dispatch is a loadboard used by auto carriers to be able to find loads for their transporting units and works in a way in which a BROKER puts the load information on their platforms and drivers can access and find the loads, view the carriers information and negotiate with them prices,dates and vital information to be able to comply with the broker's requisites. On or about 26 days ago my account was deactivated due to a "Violation of policy" and has not been reactivated. We have tried to contact Central Dispatch but they operate in a way in which you cant ask too many questions, you cant claim any wrongdoing towards your company or try to make them hear your grievance because they will yell at you, interrupt you, condescend you or even worse HANG UP. I have notified them of our intention to have our account reactivated and they have been telling us that is under review (x10 times a day) and that a supervisor needs to verify my account. (26 days later a supervisor has not reviewed our account). Unfortunately Central Dispatch has entangled in the industry so deep that other brokers won't give you work if you don't have a Central DIspatch account, because at this point we don't want to do business with a Company that doen't treat business owners with the respect a UNITED STATES CITIZEN who OWNS a business in the US should be treated. We have requested them to let us know what are they going to do and if they are not going to reactivate our account, then to let us know because we have AUTO-PAY with this company that deducts $139.00 every month and since we have requested for us to get a credit and they have denied it, I don't want to have $139.00 stolen from our account because at this point this sounds like a FRAUDULENT SCHEME. Example, they deactivate 1000 accounds under the same pretext and take $139.00 out of each, is easily a theft of $139,000.00, this might sound like a conspiracy theory but to me it sounds like a more serious FRAUD SCHEME. we want 3 things, to according to US due process to be notified as to what was the reason our account has been deactivated, a credit of any days in which they did not provided service and or return any money taken from any customers. (This is a serious issue and depending on the number of accounts deactivated, is the amount of money this FRAUD SCHEME has taken from customers is how big of a CRIME is being commited.