Description

I made a purchase from Willows Boutique after seeing an ad on Facebook. The site seemed legitimate with images, descriptions, indication that items came from California. I saw no red flags until I made the purchase and received my items. Items were shipped and I received confirmation of shipping with a tracking number. The tracking could only be done through their site and was not a UPS/DHL/USPS/FedEx or other shipper. I received the items within a week (also, reasonable shipping timeframe). Items however were cheaply made, poor quality, see-through material - awful! I attempted to make a return of the items to which I sent photos of the items to their [email protected] email. They responded within a day indicating the address the items should be shipped to - China and that I would receive my refund in 3-5 business days once the items were received. Well, 6 months later after multiple email exchanges with the company and USPS unable to deliver the items, the website and email no longer exist. I never received my money and the items I returned are somewhere in USPS tracking land with an "Alert" status indicating "Arrived at Mail Recovery Center". My credit card company won't dispute the charge because nowhere in my communication with the company do they confirm/use language indicating the amount to be refunded or the card number they would issue the refund to. I went on Reddit to learn of others similar/same experiences - too late unfortunately.