Description

I scheduled an repair visit with Mr-Chimney for a repair on my gas chimney. When the technician arrived, he did not perform any repair or diagnostic work and instead tried to sell me a new full system replacement estimated at over $2,000. I made it clear that I only wanted the repair service that had been discussed when I booked the appointment. After I declined the replacement proposal, I was still charged the $89 visit fee plus a 6% surcharge for paying with a credit card and/or with a check. This indicates the fee is not a legitimate processing cost and creates pressure to pay in cash. I am filing this complaint because I believe the service call was misrepresented. The business had no intention of doing a repair. It was collecting $2K at best and $89 (+fee) in the worst case scenario. I am disputing the charges with my credit card company and filed a complaint with the Michigan Attorneys General.