Description

I canceled my subscription in the allotted time frame and they refuse to refund my $59.99. They charged me early In accordance to our agreement and their terms and they are making up reasons to not refund me. I have attached emails to show their ridiculous antics. I subscribed on Aug 27, 2025 and cancelled on Nov 25, 2025. They even go as far as to say they could have received my money a day early internally which is impossible. I work at a bank. That is not possible. In one of the emails, Mary tells me to close my investigation with PayPal and they will refund me. I did this and now they refuse to refund me. If PayPal has the integrity they are known for, you would see their unprofessional tactics and how they are violating their own terms and conditions and you will refund my $59.99. The new rep refunded $14.99 which was my initial cost before renewal. I did not ask for that back. I canceled in time to not be charged $59.99 yet they charged me anyways and I want a refund. They are not entitled to it.