Description

I send a passport to my son he was traveling on Thursday I was told the package would be there on Wednesday end of the day. The package did not arrived until Thursday my son lost the money for the trip. I filed a claim with Alexandra the store owner she said I would receive a check in 10 days the check never came I called ups and I was informed a claim was never filed. I left multiple message no response I went to the store and she told me they were very busy and of coarse she filed a claim she would get back to me never did. I left another message letting her know I was tired of waiting and would escalate. She finally replied that I was not entitled to a refund because it’s not guaranteed, so she made me go through all this when she never filed a claim. I was told at the store that the package was guaranteed end of the day on Wednesday. Unprofessional, liar, worst customer service I’ve ever experience. Ill be taking this up with corporate 1ZA148070212227699