Description

I was looking for a U.S. passport application for children and came across Epassportservices.org. I clicked on to find out more and proceeded to fill out the application. At the end of the application they asked me for payment details, but it was still unclear what exactly the "services" were. I assumed this was a part of the government so I paid the $119.00, which then opened up a link to download the file. The file that I downloaded was positioned as an application packet, but it was literally the same exact form that is publicly available for FREE, the DS-11 form for new passport applications. I tried to go back and request a refund, but there was no option, on top of that there was no e-mail confirmation or receipt. I looked again on their website to understand what exactly the "services" entailed, but the link to "see more details" is fake and not hyperlinked to anything, it's just text. I emailed customer support and there was no response after several days, so I called the phone number on the website. The person who answered the phone was extremely rude and kept telling me that they did their part and provided the "service" and then hung up on me. The service they are suggesting that they provided was the form to download (which is already available to the public!). There was no service in scheduling an appointment, processing the application, or any help with filling out the form. When a customer support representative hangs up on the customer, that is clearly a red flag. A claim has been submitted to my bank and also the FTC for the misleading services on their website.