Description

I wanted to change my JetBlue reservations to a day earlier so that I could visit family while in Boston. I tried online and got an email response that my status would not allow a change. I did a web search to get a number for JetBlue reservations and received an 888 number that indicated it was JetBlue. They said their computer system would only allow a change if I paid for a full price ticket. They would upgrade my status and issue a new ticket and then refund the full amount of the upgrade. I said I would only do it if I received an email with the terms in writing. I received an email confirming the terms and I proceeded to make the change. I received a schedule change notice from JetBlue shortly after with my original confirm ID so I thought nothing of it. I never received the refund and JetBlue said I made the reservation through an agency so they could not pay a refund. Shortly after the change and before my flight I noticed 2 charges on my credit card for Google Ads and disputed these and was issued a new card. In hindsight I believe these events were connected .