Description

Found a phone number for United Airlines listed as a direct contact for customer service. Called the number and the man on the phone impersonated a United Airlines employee, pulling up flight details and pretending to work on changing a flight itinerary. At some point, he claimed that the only way to change flights without an extra charge would be to cancel the flight and book a new one. He then claimed that the credit card company we used to book the original flight was having problems running services, and that we would need to use a different card. Fraud alert sent a text saying the merchant/vendor was RICHFLIGHTS, but the confirmation email from the "company" said the vendor would be listed as EARNFLIGHTS. I checked online for listed scams against this new name and found multiple reports of it being a scam and tried to cancel the entire purchase, but they got defensive and hung up saying that they were going to cancel the flights and not get any refund. Checked the United website and it appears that no changes were made, but the charges went through and will now have to be disputed with the bank.