Description

Ordered 4 pairs of insoles and after a little more research learned these were highly inflated insoles for which the exact same was available on Amazon for $10 with some of the exact same pictures as used on the footstr website. I contacted customer support HOURS after placing my order requesting a cancellation. This was ignored so I sent another email a coupon days later. Again, no response for several more days until “John” emailed back and said it was too late to cancel as the insoles had already shipped for which I disputed as per the website and my order it said they were still processing not shipped. Have been attempting resolution since hours after the mistaken purchase. Now “John” says I can return but have to pay $20+ for shipping. Which again, malarkey as they should have never shipped in the first place, it’s not the consumers fault that the company lacks any customer service or personal responsibility.