Description

We called to get help with our spectrum internet due to upload speed issues. And the some “technician” claiming to be spectrum tried to upsell us on a security system specifically ADP. They were able to make an appointment for a technician to come to our house. But when we called back, and questioned it, then our spectrum appointment was canceled. We did talk directly to spectrum they saw the appointment that was schedule and cancelled. This time we knew it was spectrum because we got a passcode when they wanted to access the account. But the first time it was someone pretending to be Spectrum.