Description

I am contacting you to formally report a fraud committed by a supposed mentor named Kateryna Zhelyeznova, creator of the program “House of Gold” which she promotes on social media and charges through Stripe. * ** ********* *** *** ********* ********** ************ ************** ******* ********* **** **** *** ****** ******** *** ********** **** ******** Below is a clear chronological summary of the situation: At the end of August, I paid the full amount upfront for the “House of Gold” program, trusting her promises. This program included, according to her own sales materials, 90-minute 1:1 sessions, personalized coaching, close support, and a small intimate group for creative and entrepreneurial women. She never provided a proper contract on time. I received it one month later due to her disorganization, lack of structure, and total lack of professionalism. After paying, I had to wait more than 3 months just to receive a link for a single session because she was traveling, running retreats, and disappearing. Her team made constant mistakes, often disappeared for days, and she replied whenever she wanted. When I finally accessed the program, I found that the container had more than 60 people, which is completely different from what was promised. She could not handle the group, and the service was nothing like what she sold. I complained multiple times **** ********** ** *** ******** ************. Her communication was unprofessional, disrespectful, and her team continued to make repeated errors. Finally, after insisting and threatening to file claims, she processed a refund through Stripe. However: She kept two months of payments without justification, without my authorization. I requested cancellation within the timeframe clearly shown in the attached materials. She is manipulating information and acting unilaterally. This person is scamming entrepreneurial women, selling services she does not deliver, manipulating refund policies, and taking advantage financially. Her brand is called “Matriarca,” yet her behavior is abusive and completely contradictory to what she preaches. I have all the evidence.