Description

I placed an order with a company that identified themselves as JCPenney. They advertised a flash sale of 70-80% off. My total order was $35.88. I received a confirmation email on April 15th 2025 with tracking number DDGYL22177551YQ. On May 16th I reached out to the company at [email protected] with my tracking number and advised I received an email stating the package was delivered. I disputed this repeatedly with them that I never received the package and even told them I have a ring camera that would have alerted med of a delivery. My neighbors also have cameras that point towards my home, and I asked them to check their cameras...no delivery on the date and time this company stated my package was delivered. I then asked the company for the carrier's name who delivered the package so I could backtrack for myself, and I was advised they couldn't release that information. However, they offered to resend the package which I agreed to. Again, no delivery. I then asked for a refund, and was told they could only refund me a percentage. I did not agree to that and asked for a full refund, which they then agreed to once they file a claim with their insurance company. The refund never took place, they kept making excuses that it was the bank delaying the refund, not them. I didn't believe them, and this dispute went on for several months. My last email to them was on October 1, 2025, and I asked for the following information: 1. The name of the person in charge at your company who is overseeing this refund, and a phone number. 2. The name and contact information of your delivery company that was supposed to deliver my merchandise. 3. The name and contact information of your insurance company. I never received the information I requested, but they did respond back to say this issue will be resolved in 24 hours. I'm still waiting for this so-called resolution.