Description

The website promotes an easy way of acquiring a passport. They ask for all the personal details that you would need if you were applying the traditional way to buy a passport, including DOB, address, and SSN. They require a fee, which I did not pay as i started to become skeptical of the sites validity. I sent an email to their support email asking them to confirm that my personal information be deleted from their system and they responded on 10/27 with: "We take data privacy and security very seriously. In response to your request, we have initiated the process to delete all personal information associated with your submission from our systems, in accordance with applicable privacy laws, including the California Consumer Privacy Act (CCPA). Please allow us [X] business days to complete the deletion process. Once the data has been permanently removed, we will send you a confirmation email. If you have any further questions or require additional assistance, please do not hesitate to contact us." The fact that their response said [X} days leads me has me confident that this is a scam. I responded 22 days later asking for an update/confirmation that my request had been completed, giving them a deadline of four additional days and stating that I would be reporting them to the BBB if I not received a response be 11/14. I still have not received confirmation that my request has been processed, though a read receipt on my last sent email shows that they have opened my communication.