Description

We received a quote request from our website submission form. After providing the quote, customer asked for Net 30 Terms and provided references, which checked out. Thinking we had done our due diligence, we placed the order with our new vendor. At that time I received a call from our vendor letting me know the ship to address was a UPS Store. She said that this order was throwing up red flags for her and asked me to check it out a bit more before entering the order. I tried the number in the customer's signature, but no answer. I looked up the company online and called their direct number. The lady that answered asked me for the email address the request had come from as soon as I told her the customer's name. She explained that the "l" had been left off of the end of the real emails for this company and that this is not the first time they have run into this fraudulent request. We were able to cancel the order before any real harm had been done. This was a $48,369.40 order and could have caused us hardship had the real people at Life Support International not caught it and brought it to our attention.