Description

Extremely Misleading Listing, Confusing Communication, and Poor Customer Service I purchased the classic version of this bike less than two weeks before Black Friday. Shortly after it arrived, the bike went on sale. I reached out to the seller to ask if they honor price adjustments within a short timeframe. Instead of a clear answer, the seller repeatedly insisted that I had purchased an “accessories bundle,” even though my Amazon order, the variation I selected, and the shipment I received clearly showed no accessories included. I provided screenshots proving this, yet I kept being told to “check the title suffix,” which had changed since my purchase. The seller then claimed the accessories were “already delivered” and provided a tracking number for a package I never received. When I pointed out their own wording clearly stating “it was delivered,” they then told me they never said that. The responses were contradictory, confusing, and dismissive of the actual evidence from my order. I was then told I was making “repeated demands” simply for asking for the sale price adjustment or at least a correct explanation of the accessories issue. Offering random accessories I never asked for did not resolve the core problem. At this point, I chose to return the bike. The entire situation felt misleading and unnecessarily complicated. What could have been a simple, common customer service request turned into days of back-and-forth messages that never aligned with the facts shown in my order. This review is not about the bike itself, but about misleading sales information, inconsistent communication, and an inability to acknowledge clear evidence. If you choose to purchase from this seller, double-check the listing variations, pricing, and what is actually included. My experience was frustrating, and I would not purchase from this company again.