Description

I was scammed at Serenity & Esthetics Spa in Colorado after responding to a $69 facial ad on Instagram. At the appointment, they took my ID, pushed a “free” skin scan, and later billed it for $750. They sold me a $580 membership that turned out to be a hidden contract that blocked cancellations and refunds. They gave me skincare “samples” with no ingredients or brand, and when I tried to cancel, they kept delaying and asking for photos. Then I discovered the real fraud: They opened a CareCredit account in my name without my consent and charged $3,420 to it using a digital signature I never approved. A few days later, they sent me an invoice for $6,460 and submitted a false list claiming I used $10,270 in services during a 25-minute visit. This business is a fraud, and I am filing complaints with CareCredit, DORA, and the Colorado Attorney General. Please avoid this place and protect yourself.