Description

I received a postcard for Mechanical Systems Warranty continued protection. I called the number to ask what this warranty was about. I was told it was a warranty package I received when I purchases my residence. I did not purchase this type of warranty when I purchased my residence. I was informed that I needed to renew my coverage and if not if anything happened to my dwelling I would spend thousands of dollars for repair. I did mention I had insurance and I was told insurance did not cover what this warranty covered. Also that there was no other business that provided coverages in the US that covers any dwelling/mechanical systems. I was told that I needed to pay for the continued protection that would cover me for 3 to 4 years. So I asked for a complete package of what all was covered and the cost before I paid for anything. I was told I needed to pay upfront then in 7-10 days I would get the package. Once I received the package and reviewed it if I did not want to continue to have the coverage I would be able to get a full refund. I mentioned this was not a good practice to get money 1st before the customer knew what they were purchasing. The person started getting agitated with me because I keep asking for paperwork on what was covered and the cost and I was not providing payment, The phone call ended up with me telling the person this was not good business practice and they were not getting any money from me. Then hung up.