Description

I called optimum,net to resolve a problem with access to my account on their web site. Aside from them first offering me an addition service for $15 a month (which turned out to be $45) they resolved the problem of getting to my account. When I signed off, I immediately got a request to do a survey which took me to web site savvytechtrove.com For the survey I was offered a free gift except for the postage. I did the required steps and my credit card was rejected several times. I contacted my bank (Wells Fargo) and they suspected a scam. I went check the web site (Scamdocand *see below)) found it has a 1% rating and a value score of 1%. My bank recommended closing out my credit card which I did, I attempted to tell Optimum about this but they were totally dismissive and kept telling me my problem with accessing my account had been repaired. I tried for over an hour and a half to get them to understand what happened but t seemed beyond the ability of any of the people on the chat to follow what I was saying (the only person’s name I had was Gucci). This made me suspicious that Optimum may in fact be well aware that closing their site prompts the opening of the “survey”. It is hard to imagine any other reason for being so evasive about taking the information about the survey site The fact that Optimum is totally unconcerned that this has happened through their web site is rather typical of my experiences with them before. As a result of this entire mess, I have spent hours trying to resolve first problem with blocking me from my account on their web site and then their total cavalier reaction to the fact that their website sent me to a scam. This has not only caused me hours of time, but the ordeal of having to close a credit card and get a new number. Optimum’s only statement was there is no problem with your account and then shut down the chat. Aside from the time lost and having to get a new credit card and notifying all the corporations that have it on file for automatic payment, and the time lost trying to tell Optimum about the link, I lost no money. I do think people should be aware of the savvytechtrove site and optimum.net’s apparent link withnit * Analysis of the website "Savvytechtrove.com" 1% Trust score ________________________________________ Warning, only for experienced users! Good points • A HTTPS security protocol has been detected on this website. Be careful, this indicator is not always synonymous with security! ? Negative points • Negative reviews have been detected on the internet. ? ________________________________________ • The domain name is very recent (less than 6 months) ? ________________________________________ • The owner of the domain name associated with this site is hidden in the Whois database. ? ________________________________________ • Short life expectancy domain