Description

I recently attempted to use justanswer.com for a windows question on Nov. 3, 2025. When signing up the website clearly states that you can try the services and if not happy, cancel with only a $5.00 fee rather than the 48.00 monthly fee. After an online chat with the tech, I had no resolution of my issue. I immediately canceled the "membership" on the same day, in fact with in 2 hours, only to have both the 5.00 and 48.00 charge appear on my credit card on Nov. 6th. I directly contacted their customer service on Nov. 17th and was told that I would not have any additional charges, but the 48.00 was non refundable, and after several emails back and forth, still have no resolution. This company needs to be held accountable for such an underhanded operation and blatantly trying to scam people. I am not someone usually vulnerable to such tactics. This company purposefully misleads consumers.